Frequently asked questions

Pickin30 helps you decide what to watch without endless scrolling. You swipe through hand-picked titles, and the app learns your taste from every swipe. It then tells you which of your streaming services actually has the title.

Yes. Pickin30 is free to use and there is no subscription. You do need your own subscriptions to the streaming services themselves — we only point you to where a title is playing.

No. Pickin30 never hosts or streams any content. Tapping a service opens that provider's own app or website, where a subscription may be required.

• Sign in with Apple or Google. You must be at least 16 years old.
• Complete onboarding — your region, the genres and languages you enjoy, the services you subscribe to, and who you usually watch with.
• Start swiping — right for titles that interest you, left for those that do not.

The first 20–30 swipes matter most. The more you swipe, the sharper your feed becomes.

Pickin30 runs on iPhone and Android phones. There is no tablet-specific layout or web version yet, though the app will still run on a tablet.

Yes. Your taste profile, watchlist and history are tied to your account so they follow you to a new phone. Sign in with Apple or Google — there is no password to remember.

Check your internet connection, then make sure you are using the same Apple ID or Google account you originally signed up with. Pickin30 keeps your data against that identity, so switching accounts starts a fresh profile.

Not automatically — they are treated as two separate accounts, so signing in the other way gives you an empty profile. If you want your data moved across, email us from the address on your original account and we will help.

Not at all. Apple gives us a private relay address instead of your real one, and your account works exactly the same. Replies we send to that address still reach you.

Yes. Your profile, watchlist, ratings and swipe history live on our servers, not on the phone. Sign in with the same Apple ID or Google account on the second device and everything is there.

Make sure you chose the same Apple ID or Google account. If it still looks empty, email us — your data is safe on our servers and we can help you get back to it.

Open the app and sign in again. If it keeps happening, tell us your device model and OS version so we can investigate.

Open Pickin30 and go to Profile → Settings → Delete Account, then confirm.

Deleting removes your profile, preferences, watchlist, ratings and swipe history, and stops all notifications. If you signed in with Apple, we also revoke Pickin30's access to your Apple ID.

Signing in again with the same account restores it and asks you to redo onboarding. If you would rather your data was erased permanently, email creationseliteapp@gmail.com. See the Privacy Policy for retention details.

Keep swiping — the engine learns continuously from the genres, directors, actors, languages and eras you say yes to. You can also update your genres, moods and languages any time in Settings.

This usually means your filters are too narrow. Try widening your genres, languages or content type, or adding more streaming services to your profile.

Anime is classified as animated and Japanese-language, so there is no German-language anime. Because language is a hard filter, a German-only profile would see an empty Anime tab. We suggest Japanese once so the tab works — you can remove it and it stays removed.

Dismissed titles are suppressed. If you want them back, use Clear Not Interested history in Settings.

Yes — tap the undo button on the deck straight after a swipe to bring the last card back. Once you have moved on past it, a left-swiped title can still be recovered by clearing your Not Interested history in Settings.

Switch between Solo, Couple, Family and Friends viewing modes in Settings to get picks that suit the room.

Streaming availability is supplied by Watchmode and differs by country.

• Check that your region is set correctly in Settings.
• If you subscribe across two countries, set both a primary and a secondary region.
• Availability changes constantly as licensing deals begin and end — we refresh regularly, but there can be a short lag.

We always prefer an exact deep link into the provider's app. Where one is not yet available for your region, we fall back to a search so you still land in the right place. Coverage is filled in popularity-first over time.

Open Settings and edit your streaming services — the feed is filtered to what you have selected. Rent and buy options may still appear alongside subscription ones.

Your taste profile, watchlist and history stay exactly as they are. Only availability changes, because catalogues differ by country. Your feed will refresh to show what streams where you are.

No. Add as many titles as you like. Swiping right saves a title to your Watchlist automatically.

Settings has Clear Watchlist and Clear Watch History under Data & Privacy. Both are permanent — they cannot be undone.

It removes the titles from your history, but the taste profile the engine has already learned stays. To start the taste profile over, clear your Not Interested history and ratings as well.

It filters the feed down to age-appropriate titles. Turn it on or off in Settings.

Email creationseliteapp@gmail.com from the address on your account and we will help you reset it.

No. It is a content filter for an eligible account holder to help younger viewers find suitable content. It does not permit anyone under 16 to hold their own Pickin30 account.

When a watchlist title becomes available, when new titles match your taste, a weekly digest, and occasional come-back nudges. Every type can be switched off individually in Settings.

• Check your device Settings → Notifications → Pickin30 and make sure they are allowed.
• Check the individual toggles in Pickin30 → Settings → Notifications.
• Battery-saver and Do Not Disturb modes can hold notifications back.

Open your device Settings → Notifications → Pickin30 and turn them off. Signing out of the app also stops them.

Your sign-in identity, the preferences you set during onboarding, and the swipes, ratings and watchlist entries you create in the app. The Privacy Policy sets out exactly what we hold and why.

No. See the Privacy Policy for how your information is used.

Yes. Email creationseliteapp@gmail.com from the address on your account and we will send you a copy.

Force-close and reopen it, then check the App Store or Play Store for an update. If it keeps crashing, email us your device model, OS version and what you were doing when it happened.

Usually a connection problem. Switch between Wi-Fi and mobile data, then pull down to refresh. If your filters are very narrow, the feed can also come back empty — try widening them.

Title and artwork data comes from TMDB; streaming availability comes from Watchmode. Email us the title and what is wrong, and we will pass it on to the source.

Make sure you are on the latest version from the App Store or Play Store. If it still does nothing, tell us exactly which row you tapped and we will fix it.

EliteClicks — Surveyor Colony, Madurai, Tamil Nadu, India. You must be at least 16 years old to hold a Pickin30 account.

• Privacy Policy — what we collect and how we use it.
• Terms of Service — the rules for using Pickin30.
• Support — the full support document.