Pickin30 Support

All enquiries — general support, bug reports, privacy and data requests, and legal questions — go to one address:

We answer in English. There is no phone line — email reaches us fastest.

EliteClicks — Surveyor Colony, Madurai, Tamil Nadu, India.

Pickin30 helps you decide what to watch without endless scrolling.

• Sign in with Apple or Google. You must be at least 16 years old to create an account.
• Complete onboarding — tell us your region, the genres and languages you enjoy, the streaming services you subscribe to, and who you usually watch with.
• Start swiping — swipe right on titles that interest you, left on those that do not. Every swipe teaches Pickin30 your taste.

I cannot sign in. Check that you have a working internet connection, then make sure you are using the same Apple ID or Google account you originally signed up with. Pickin30 keeps your data against that identity, so switching accounts starts a fresh profile.

I used “Hide My Email” with Apple. That is fully supported. Apple gives us a private relay address instead of your real one, and your account works exactly the same.

I signed in with Apple on a new device and my data is missing. Make sure you chose the same Apple ID. If it still looks empty, email us — your data is safe on our servers and we can help you get back to it.

I was signed out unexpectedly. Open the app and sign in again. If it keeps happening, tell us your device model and iOS version so we can investigate.

My feed does not match my taste. Keep swiping — the engine learns continuously from the genres, directors, actors, languages and eras you say yes to. You can also update your genres, moods and languages any time in Settings.

I keep seeing something I already dismissed. Dismissed titles are suppressed. If you want them back, use Clear Not Interested history in Settings.

My feed is empty or very short. This usually means your filters are too narrow — try widening your genres, languages or content type, or adding more streaming services to your profile.

Watching with someone else? Switch between Solo, Couple, Family and Friends viewing modes in Settings to get picks that suit the room.

Streaming availability is supplied by Watchmode and differs by country. If a title shows the wrong service, or is missing one:

• Check that your region is set correctly in Settings.
• If you subscribe across two countries, set both a primary and a secondary region.
• Availability changes constantly as licensing deals begin and end — we refresh regularly, but there can be a short lag.

Kids Mode filters the feed down to age-appropriate titles. Turn it on or off in Settings. If you set a PIN, you will need it to turn Kids Mode back off — if you forget it, email creationseliteapp@gmail.com from the address on your account and we will help you reset it.

Pickin30 can alert you when something on your watchlist becomes available, when new titles match your taste, and with a weekly digest.

To stop notifications: open your device Settings → Notifications → Pickin30 and turn them off. Signing out of the app also stops them.

You can delete your account from inside the app at any time:

• Open Pickin30 and go to Profile → Settings.
• Choose Delete Account and confirm.

Deleting removes your profile, preferences, watchlist, ratings and swipe history from your account, and stops all notifications. If you signed in with Apple, we also revoke Pickin30’s access to your Apple ID at the same time.

Personal data associated with a deletion request is deleted or anonymised in line with the retention practices set out in our Privacy Policy, except where limited information must be kept for security, fraud prevention, dispute resolution, or legal compliance.

If you cannot reach the in-app option for any reason, email creationseliteapp@gmail.com from your account address and we will delete the account for you.

Found a bug, wrong artwork, incorrect streaming information, or content that should not be there? Email creationseliteapp@gmail.com with:

• The title in question, if it relates to a specific movie or series.
• Your device model and OS version.
• A screenshot, if you can — it usually saves a round of questions.

Movie and series information comes from TMDB; streaming availability comes from Watchmode. If something is inaccurate at the source, we will pass it on.

• Privacy Policy — what we collect and how we use it.
• Terms of Service — the rules for using Pickin30.